So nice to meet you! Do you come here often?
13.7°C
To secure your slice of riverside time, we’ll ask for a 50% deposit when you book*. The rest can be taken care of up to 30 days before you arrive.
We accept most common payment types, including cards and bank transfers.
*Full payment is required at booking during our Test Flight To Paradise period.
Standard Rates
All our rates are based on two adults per room during standard midweek stays. Prices are indicative and may shift slightly depending on the season and demand — we’ll always be upfront about what applies to your booking.
Extra Guests
If your crew includes more than two people, no problem. Guests aged three (3) and over simply incur a small additional nightly charge, outlined in your booking details.
Peak & High-Demand Periods
Like the river, rates can ebb and flow. During weekends, public holidays, and busy times of year, prices may vary to reflect demand.
Longer Stays
Planning to linger? We love that. Extended stays may attract a reduced nightly rate, so the longer you stay, the more relaxed your rate (and you) become.
Changing Dates & Availability
Life happens — and we’re flexible where we can be. If you need to shift your dates, your rate may adjust slightly depending on season and availability. We’ll always discuss any changes openly before confirming.
Transparency, Always
No hidden fees, no fine print surprises. We’re committed to clear, honest pricing and respectful communication at every step.
Confirmation of Rates
Once you’re all booked in, you’ll receive a detailed breakdown of your rate, any applicable discounts, and all charges — so everything is transparent before you arrive.
If life takes a turn and you need to adjust your stay, we completely understand. Let us know as early as you can and we’ll do our best to help.
Full refunds are available up to 30 days before arrival, and partial refunds may be possible closer in. For late cancellations or no-shows, we may not be able to refund, but we’re always open to finding another date that works for you.
Villas & River Retreats: Arrive from 2:00pm | Depart by 10:00am
Ensuite Caravan Sites: Arrive from 2:00pm | Depart by 10:00am
Drive-through Caravan Sites: Arrive from 12:00pm | Depart by 10:00am
If you’d like to linger a little longer, just check in with Reception - if we can extend your stay, we happily will (a small fee may apply).
After 10pm, the mood gently shifts. The stars come out, and the resort settles into quiet - a soft invitation to slow down, wind down, and rest easy, for the good of all.
Furry friends are part of the family, and we’re creating special places just for them. Select sites and cabins will welcome pets - all pet friendly sites are clearly marked online and will allow you to add your pet to your booking. If you are unable to add a pet to your booking, then the site you have selected is not pet friendly. We simply ask that pets stay close and under your care, and that all shared spaces remain peaceful for every guest.
When the season allows, there’s nothing like gathering by firelight. We provide fire pits for your use, and wood is available at Reception. To care for the landscape, we ask guests not to collect wood on site - let the gums stand tall and the ground remain untouched.
Our pools, splash park, jetty and boat ramp are all yours to enjoy as a registered guest or as a visitor with a Swim Club Day Pass. Please follow any posted signs and guidelines so everyone can soak up the good times safely.
Our resort spaces are thoughtfully curated for the enjoyment of guests staying at Trentham Waters. To preserve the laid-back, uncrowded atmosphere we’re known for, access for visiting friends and family may be limited at times. We recommend checking with our team closer to your arrival to see whether visitors can be accommodated during your stay. When approved, visitors are required to purchase a Day Pass via reception to enjoy our resort facilities. For the comfort and safety of all guests, management reserves the right to limit or decline visitor access when necessary.
Some come to play. Others never want to leave. Trentham Waters Living is a rare opportunity to stay for good - where riverside living and effortless holidays meet. To learn more, visit our Trentham Waters Living page or get in touch.
Your comfort, safety and enjoyment mean everything to us. While we’ll always look out for you, we also trust our guests to move gently through the space - with kindness toward others, care for the environment, and a spirit of respect that keeps the place humming with good energy.
Please also be mindful that Trentham Waters is set within natural bushland, surrounded by old and beautiful gumtrees. These trees are part of the landscape we treasure, but as living organisms they may drop limbs or branches without notice. By choosing to stay with us, guests acknowledge this natural risk and agree that Trentham Waters Resort cannot be held responsible for injury, damage, or loss arising from falling branches or other natural environmental events.
Trentham Waters is part of the bush, and the bush is full of life. From kangaroos at dusk to the call of kookaburras at dawn, it’s all part of the magic. It also means snakes may be present, especially in the warmer months. They usually prefer to keep their distance, and we ask guests to do the same. Please stick to paths where possible, keep a watchful eye on children and pets, and never attempt to approach or handle wildlife. By moving with care and respect, we all stay safe while sharing this special place together.
Love the river? So do we. Our private boat ramp and jetties make it easy to slip onto the water, minus the queues and crowds. We also offer boat and van storage, a coin-operated wash bay, and plenty of space beside select cabins for everything from a tinnie to a wake boat. Just let us know what you’ll be bringing, and we’ll help you settle in.
For everyone’s safety and enjoyment, electric scooters and throttle-controlled e-bikes are not permitted within the park. Pedal-assist bicycles (where the motor only kicks in when you’re pedalling) are welcome, as long as they’re ridden responsibly. Riders must follow the resort’s speed limit of 10km/h and wear a helmet at all times.
Use of Voucher
Gift vouchers are valid for accommodation bookings only at Trentham Waters Resort.
Vouchers cannot be redeemed for food, beverages, activities, spa services, retail purchases, or any third-party services.
Validity
Vouchers are valid for 12 months from the date of issue.
Expired vouchers cannot be accepted, and extensions are not available.
Booking and Redemption
Accommodation bookings using a gift voucher are subject to availability and must be made directly with Trentham Waters Resort by phone or email.
The original voucher (or an approved electronic copy) must be presented at the time of booking or check-in.
Each voucher may be redeemed in a single transaction only.
Non-Transferable and Non-Refundable
Vouchers are non-transferable, non-refundable, and not redeemable for cash.
Trentham Waters Resort is not responsible for lost, stolen, or damaged vouchers.
No credit or change will be provided for any unused portion of the voucher value.
Payments
If the total cost of accommodation exceeds the voucher value, the difference must be paid at the time of booking or check-in.
Cancellations and No-Shows
Standard Trentham Waters Resort cancellation policies apply to all voucher bookings.
In the event of a no-show or cancellation within the penalty period, the voucher value may be forfeited.
General Conditions
Trentham Waters Resort reserves the right to amend these Terms and Conditions at any time without prior notice.
Purchase or use of a gift voucher constitutes acceptance of these Terms and Conditions.
Trentham Waters is a place in motion – always growing, always evolving. This means you will notice areas under construction as we bring new spaces and experiences to life. While we do our best to keep any disruption to a minimum, we ask for your understanding as the resort continues to take shape, ready for even more riverside memories to be made.
We’re here for you. If you need anything - before you arrive, during your stay, or even after you’ve gone - reach out. We’re only ever an email or a warm hello away.
