1. What We Collect

We may collect personal information such as:

• Your name and contact details (email address, phone number, mailing address)
• Booking details and travel preferences
• Payment information
• Communication records (emails, messages, forms you fill out)
• Information from your use of our website (e.g. IP address, browser type, pages visited)

We only collect information that helps us provide a better, smoother, more personalised experience.

2. How We Use It

We use your information to:

• Confirm and manage bookings
• Communicate with you about your stay
• Share updates, offers, or news (only if you’ve opted in)
• Improve our service and website experience
• Meet our legal and business obligations

We’ll never sell your data. Ever. And we won’t share it unless it’s necessary to deliver what you’ve asked for - such as working with trusted partners like payment processors or IT support providers.

3. Storage & Security

Your information is stored securely, whether in digital systems or physical files. We take reasonable steps to protect it from loss, misuse, unauthorised access or disclosure.
If your information is no longer needed, we’ll safely delete or de-identify it.

4. Cookies & Web Analytics

Our website may use cookies to enhance your browsing experience and better understand how people interact with our content. You can adjust your browser settings to manage or disable cookies if you prefer.

5. Third Parties

Sometimes, we need to share information with people or platforms who help us do what we do (like email providers, booking systems or website hosts). When we do, we only share what’s necessary - and only with trusted, secure providers.
Our site may also link to other websites. We’re not responsible for their privacy practices, so we recommend checking their policies if you’re curious.

6. Your Rights

You can:

• Ask to access or correct your personal information
• Opt out of marketing communications at any time
• Raise concerns about how your information is handled

To do any of the above, simply email us at [email protected] and we’ll respond as soon as we can.

7. Updates to This Policy

As our resort grows and evolves, so might this policy. Any updates will be shared here on our website.
If you have any questions about this policy - or anything else - we’re here.

Trentham Waters Resort Mildura

6635 Sturt Highway, Trentham Cliffs, NSW 2738

[email protected]